--- description: Hostaway : qu'en pensent les utilisateurs ? Lisez les avis sur Hostaway, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de channel management](/directory/738/channel-management/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.fr/software/106989/hostaway Page : 1/64\ Suivant: [Page suivante](https://www.getapp.fr/software/106989/hostaway?page=2) > Approuvée par plus de 20 000 gestionnaires dans le monde, Hostaway est la plateforme leader du secteur, alimentée par l’IA, dédiée à la gestion de locations saisonnières et conçue pour les professionnels de la location courte durée. > > Conclusion : 1566 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Hostaway - Principaux avantages Développer et gérer les réservations sur les principaux canaux (Airbnb, Vrbo, Booking.com, Google) Synchronisation en temps réel des disponibilités, tarifs et calendriers sur tous les canaux connectés Gérer toutes les réservations et conversations dans une seule boîte de réception unifiée Automatiser 93 % des messages répétitifs aux voyageurs grâce aux réponses IA Augmenter les revenus de 25 % ou plus grâce au Dynamic Pricing Suivre les performances avec des rapports et analyses avancés Portails propriétaires en libre-service et relevés automatisés pour un reporting clair et professionnel Connecter vos 200+ outils grâce à des intégrations puissantes Créer ou connecter votre propre site de réservation directe pour réduire les commissions OTA Automatiser le ménage et la gestion des tâches Application mobile leader du secteur pour gérer vos biens en déplacement Support : Support téléphonique primé 24/7, toujours disponible Centre d’aide complet en libre-service Taux de satisfaction client supérieur à 97 % Équipe internationale et multilingue, assurant une compréhension locale ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 1566 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hostaway - **Pays**: Helsinki, Finlande - **Entreprise fondée en**: 2015 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, finnois, français, grec, italien, néerlandais, portugais, tchèque - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 199 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Analytique des canaux - Application mobile - Automatisation du marketing - Autorisations basées sur les rôles - Base de données de biens - Base de données de clients - Booking Management - CRM - Calendrier des événements - Campagnes multicanales - Carte de fidélité - Champs personnalisables - Communications avec les invités - Comptabilité - Comptabilité intégrée - Contrôles/Permissions d'accès - Distribution multicanal ## Intégrations (63 au total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... et 48 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de channel management](https://www.getapp.fr/directory/738/channel-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.getapp.fr/directory/81/hospitality-property-management/software) - [Logiciels de location saisonnière](https://www.getapp.fr/directory/183/vacation-rental/software) - [Logiciels de channel management](https://www.getapp.fr/directory/738/channel-management/software) - [Logiciels pour hôtels](https://www.getapp.fr/directory/592/hotel-management/software) - [Logiciels de gestion des canaux pour hôtels](https://www.getapp.fr/directory/1663/hotel-channel-management/software) ## Logiciels similaires 1. [Buildium](https://www.getapp.fr/software/101749/buildium-property-management-software) — 4.5/5 (2207 reviews) 2. [ResMan](https://www.getapp.fr/software/113985/resman) — 4.6/5 (602 reviews) 3. [DoorLoop](https://www.getapp.fr/software/2044823/doorloop) — 4.8/5 (705 reviews) 4. [Innago](https://www.getapp.fr/software/2038007/innago) — 4.9/5 (515 reviews) 5. [Guesty](https://www.getapp.fr/software/112215/guesty) — 4.4/5 (474 reviews) ## Avis ### "Good Customer Service" — 5.0/5 > **Estelle** | *14 mai 2026* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: Amazing customer support which makes the system easy to use. \[sensitive content hidden\] is our customer success partner who is lovely and really patient with showing us the system. > > **Inconvénients**: It has so many features sometimes it can be a little bit overwhelming to look at, but once you know it, its great. > > Great customer service and support that gets back to you quickly. Also has a really good bank of support articles ----- ### "Shaki was great tech" — 5.0/5 > **Ashley** | *15 mai 2026* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: The tech's are always VERY knowledgeable and helpful and speak good English. My last tech was Shaki and she was wonderful\! > > **Inconvénients**: Fees for multiple units has raised - we would prefer that the multi units have a discount for each one added vs the rate its at. > > professional, efficient and sync's well with vrbo and airbnb and the icals for other sites works well too. The App for the phone is great and efficient as well. This is our favorite booking manager and allows us to have direct bookings from the website builder to our direct website. ----- ### "Stay away from Hostaway." — 1.0/5 > **Jason** | *4 décembre 2025* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. > > **Inconvénients**: VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for Hostaway). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. > > Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with Hostaway dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. ----- ### "Great PMS for short term villa rentals" — 4.0/5 > **Philip** | *10 février 2026* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. > > **Inconvénients**: The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. > > Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. ----- ### "South out to \[sensitive content hidden\] Customer Service Super-star" — 5.0/5 > **Samantha** | *24 mai 2026* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: The best thing about Hostaway is the friendly and patient customer service. The Shout out to \[sensitive content hidden\] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. > > **Inconvénients**: As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. > > I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. ----- Page : 1/64\ Suivant: [Page suivante](https://www.getapp.fr/software/106989/hostaway?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106989/hostaway) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées